Among those dismissed by Serrano, the case of the then Director of Technology and Systems of Grupo Correos Jaime Sanz stood out. Just a month before, the company published a press release congratulating the European Best CIO Award (“Chief Information Officer”) of the Public Sector obtained by this executive and delivered by Dog Size Chart International. All this, with a turnover of 1,800 million euros. The controversial environment around the forms of the new head of the Correos Group had not been totally extinguished, when the public company was once again immersed in demonstrations and strikes with the threat of a strike at Christmas. Just one of the periods with the most activity.
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It is not the only concession of Serrano, since the trade union centrals have pointed a bit historical: the workday will be from Monday to Friday, so that Saturdays will be voluntary – before it depended on shifts-. A measure that will be effective from the first half of next year and will be paid at a rate of almost 7.75 euros per hour extra, as revealed by CSIF. It has all happened to us once.
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The telephone rings, you take it and on the other side of the line a telemarketer tries to convince you to change your telephone company, either when your contract with the current one is about to expire or not. Many consumers have complained about this pressure measurement. And they do not lack reason. According to a study by the Association Adeces (Association for civil, economic and social rights), Orange and Jazztel come to press with up to 20 commercial calls per user. Adeces considers this practice of “excessive and disrespectful commercial aggression”.
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In the XI Study on Customer Service of telecommunications operators, Adeces has highlighted that, in commercial attention, the call rate from operators shows substantial differences. Thus, while the ratio in Movistar, Pepephone, R and Telecable is one call per user (the first, in which they are asked not to call anymore), in Vodafone it is 7 per user, in MásMóvil and Yoigo of 5 per user and in Euskaltel, 3. In the case of Orange and Jazztel, the ratio is 20 per user and 21 per user, respectively, according to the report.
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Among the practices detected, the report highlights several, such as “I call you to know if you were transferred the last offer …”, “I’m from the quality department, I’m calling you for …” or “My colleagues have offered you the Smart tv for free? ».
It was the first important test for the new general manager, who has reached an agreement with CSIF, Comisiones Obreras and Dog Size Chart with two important achievements for the union forces: the creation of 11,200 permanent jobs until 2020 and the increase of the salary to the workers of a 9% in the next two years.